Terms of Service

Acceptance of these Terms

By creating an account or accessing alpheri.com or any Alpheri service (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. The Service is provided by Alpheri, LLC, a California limited liability company ("Alpheri," "we," "us"), governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Your use of the Service is also governed by our Privacy Policy, and by any other policy we reference at sign-up or checkout, each incorporated into these Terms by reference.

We record your assent at signup: a required "I am 18+ and agree to the Terms and Privacy Policy" confirmation gates account creation, and we log that assent with a timestamp and the version of the Terms and Privacy Policy then in effect.

You consent to receive these Terms, the Privacy Policy, billing and renewal notices, and other communications and disclosures from us electronically — by email to the address associated with your account or by posting within the Service — and you agree that electronic delivery satisfies any legal requirement that such communications be in writing. You may withdraw this consent by closing your account.

Eligibility — 18+; U.S. only

The Service is offered only to individuals who are at least 18 years old. By using the Service you represent and warrant that you are 18 or older. We do not knowingly collect data from anyone under 18; if we learn that we have collected such data, we will delete it. When you create an account, you confirm that you are 18 or older.

The Service is intended for use in the United States only. It may not be available or appropriate elsewhere, and you are responsible for compliance with local law if you access it from outside the U.S. You further represent that you are not located in, and are not a national of or ordinarily resident in, any country or region subject to comprehensive U.S. sanctions or embargo; that you are not on any U.S. government denied-, restricted-, or sanctioned-party list; and that you will not use the Service in violation of any applicable export-control or sanctions law.

Accounts & registration

You register with an email and password or via Google sign-in. You agree to provide complete and accurate account, billing, and payment information and to keep it up to date. You are responsible for maintaining the security and confidentiality of your password and account credentials, and for all activity that occurs under your account. You agree not to provide any other person or entity with access to the Service using your credentials, and — because the Service is licensed to you as a single individual (§2) — you may not share your account or login information with anyone else. If you become aware of any unauthorized or illegal use of your account, you must notify us immediately. We may require email verification before granting access to certain features (notably the AI grader) and may reject accounts using disposable-email providers.

The Service; AI grading; no guaranteed outcome

Alpheri provides financial-interview-preparation content and practice, including multiple-choice practice and an automated AI grader for free-text ("FRQ") responses.

(a) Automated grading; AI Output. Grades, scores, feedback, and any other text, analyses, results, content, or recommendations generated by the AI grader (collectively, "Output") are produced by an automated machine-learning system without human review. You acknowledge and agree that your submitted answers are transmitted to and processed by AI features (see §4(c)), and that, given the probabilistic nature of artificial-intelligence technology, the Output may be inaccurate or inappropriate in response to the input provided. Accordingly, all Output is provided "as is" and "with all faults," and Alpheri makes no representations, warranties, or covenants of any kind or nature with respect to the AI grader or any Output, including with respect to accuracy, completeness, truthfulness, timeliness, or suitability. Output consists of estimates for study purposes only and is not professional, career, or financial advice. You are solely responsible for your use of the AI grader, and all decisions you make in reliance on any Output are made at your own risk; Alpheri shall have no responsibility or liability arising therefrom. → see §5, §10.

(b) No guaranteed outcome. Alpheri is a study and practice tool. We do not guarantee any interview result, job offer, internship, employment, admission, score, or other outcome, and your results depend on many factors outside our control, including your own effort and preparation. Any testimonials, reviews, or performance statements that may appear on the Service reflect the individual experience of particular users, may not be typical, and are not a promise or guarantee that you will achieve similar results.

(c) Submitted content & third-party AI processing. To grade an FRQ response, your submitted answer text — together with the question being answered — is transmitted to and processed by our third-party AI grading provider. We send only the answer text and the question — not your name, email, or account identifier. The provider's own processing of the text we transmit is governed by that provider's terms. See the Privacy Policy (§4, §7) for the sub-processor's identity and jurisdiction, what we do and do not transmit, and how submitted answers are retained.

(d) Your submissions; no confidential or non-public information. You represent and warrant that any answer or other content you submit is your own or that you have the right to submit it, and that it does not contain (i) confidential, proprietary, or trade-secret information of any third party; (ii) information you are under any contractual, fiduciary, or legal duty to keep confidential, including under any non-disclosure or employment agreement; or (iii) material non-public information about any company or security. Because your submissions are transmitted to a third-party AI grading provider (§4(c)), you agree not to include any such information — or any personal or sensitive information — in your answers. You are solely responsible for all answers and other content you submit to or input into the AI grader, including for ensuring you have the right to submit it and that it complies with this section. You acknowledge that the AI grader is a study tool and not a secure or confidential channel, and you specifically agree not to submit material non-public information, or to use the Service to disclose or trade on any such information.

(e) Availability; changes to the Service. We may modify, add, suspend, or discontinue any part of the Service — including features, content, curriculum, plan limits, or the AI grader — at any time, and without notice where reasonable. We do not guarantee that the Service or the AI grader will be uninterrupted, timely, secure, or error-free, and grading depends on third-party providers that may become unavailable. The disclaimers in §10 and the limits in §11 apply to any such modification, suspension, discontinuation, or unavailability.

Educational purpose; automated processing

All content, grades, and feedback are for educational purposes only and do not constitute financial, investment, legal, tax, or career advice, nor an offer or solicitation of any security. Alpheri is not an investment adviser, broker-dealer, or career counselor. You are solely responsible for decisions you make.

The Service uses automated processing (including AI/ML) to evaluate your submitted answers and produce grades, scores, and feedback that materially inform the study experience you pay for. If you believe a grade is in error you may contact support@alpheri.com for human review. Because these grades are produced by automated means, you may also ask us for an explanation of a grade and request that a person review it, and we will respond within a reasonable time.

Subscriptions, billing & auto-renewal

(a) Plans. A free tier and paid plans (Novice; Expert). Paid plans bill in advance via Stripe monthly.

(b) Auto-renewal — important. Your paid subscription automatically renews at the end of each billing period (monthly), and your payment method will be charged the then-current price for the next period without further action by you, until you cancel. You may cancel at any time, effective at the end of the current period, through the billing portal (§6(c)); cancel before your renewal date to avoid the next charge. Before you purchase, we disclose the auto-renewal terms and the price and obtain your affirmative consent; where required by law, we will send you renewal or price-change reminders; and you may cancel online at any time through the billing portal, without contacting us.

(c) Cancellation & refunds. Cancel anytime via the billing portal; cancellation takes effect at the end of the current period, and you keep access until then. Except where applicable law requires otherwise, fees already paid are non-refundable and we do not provide pro-rata refunds for partial billing periods or unused portions of a subscription.

(d) Quota. Plan limits (e.g., monthly AI-graded submissions) are enforced server-side, reset each billing cycle, and do not roll over. Price/feature changes apply prospectively with notice.

(e) Taxes. All fees are exclusive of taxes. You are responsible for all sales, use, value-added, and similar taxes, duties, and government charges (excluding taxes on Alpheri's net income) arising from your purchase of the Service. Where we are required to collect such taxes, we will add them to your charge and remit them to the applicable authority.

(f) Free tier. The free tier is provided free of charge and "as is" (subject to §10 and §11), up to the usage limits we publish. We may change, limit, suspend, or terminate the free tier, or your access to it, in whole or in part, at any time and for any reason, without notice and without liability to you.

(g) Payment authorization. By providing a payment method, you authorize us and our third-party payment processor (Stripe) to charge that payment method for all fees due, including the recurring charge for each renewal term (§6(b)), until you cancel. You are responsible for keeping your payment information accurate and current. If a charge is declined or a payment otherwise fails, we may retry the charge and may suspend, limit, or downgrade your access to paid features until payment is received.

(h) Chargebacks; payment disputes. If you believe you were billed in error, contact us first at support@alpheri.com before disputing a charge with your bank or card issuer. Initiating a chargeback or payment dispute without first contacting us may result in suspension or termination of your account. We reserve the right to dispute any chargeback we believe is invalid and to recover amounts owed, including any related fees.

Acceptable use

You agree not to:

• use the Service for unlawful activity, harassment, or infringement of others' rights;
• bypass billing, quota enforcement, content access controls, or any technical safeguard;
• probe, scan, or test the Service's security without prior written authorization;
• use bots, scrapers, or headless browsers to extract content, model answers, or grading rubrics — for resale, model training, or any purpose;
• submit answers to the AI grader through automated or scripted means, or in any manner intended to evade quota, rate limits, or other safeguards;
• share account credentials or let anyone else use your account (see §3);
• submit content that is unlawful, infringing, or that you lack the right to submit.

We may suspend or terminate accounts that violate this section, consistent with our anti-abuse safeguards.

Fair use; protective measures. To protect the Service and other users and to control costs, we may set and enforce fair-use limits, rate-limit or throttle requests (including grading requests), require additional verification, or temporarily suspend the AI grader — globally or for an individual account, including through automated anti-abuse safeguards. We may take these measures without notice where necessary to address abuse, security, cost, or provider-availability risk, and without liability to you.

Intellectual property

(a) Ours. The Service and all materials in it — including the curriculum, question bank, questions and model answers, grading rubrics, text, graphics, software, and the overall look and feel — are owned by Alpheri or its licensors and are protected by copyright, trademark, trade-secret, and other laws. As between you and Alpheri, Alpheri owns all right, title, and interest in and to the Service and its content, except for content you submit (§8(b)) and third-party materials used under license or by permission. "Alpheri" and the Alpheri logo are trademarks of Alpheri, LLC; you may not use them without our prior written permission. We reserve all rights not expressly granted to you in these Terms.

(b) Your content. You retain ownership of answers you submit. You grant Alpheri a limited, non-exclusive license to host, store, process, transmit, and analyze them solely to operate, provide, maintain, secure, and improve the Service — including transmission to our third-party AI grading provider as described in the Privacy Policy (§4). This license does not permit Alpheri to use your submitted answers to train or develop machine-learning models, consistent with the Privacy Policy. This license does not govern, and we do not control, the AI grading provider's own use of the text we transmit, which is subject to that provider's terms and disclosed in the Privacy Policy (§4). We may also create and use de-identified or aggregated data derived from your submissions and your use of the Service — in a form that does not reasonably identify you, maintained under safeguards against re-identification, and that we do not attempt to re-identify — for any lawful purpose, including to measure aggregate grading quality and improve the curriculum, consistent with the Privacy Policy (§3) and with the no-model-training limitation stated above.

(c) Feedback you give us may be used without obligation.

(d) No affiliation; third-party names and marks. Alpheri is an independent study tool and is not affiliated with, endorsed by, sponsored by, or otherwise connected to any employer, bank, financial institution, or other company referenced in the Service or its content. All third-party names, trademarks, and logos are the property of their respective owners and are used solely for identification and educational (nominative) purposes; their use does not imply any affiliation or endorsement.

(e) Your license to use the Service. Subject to these Terms and your payment of any applicable fees, Alpheri grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service and its content for your own personal, non-commercial interview preparation. You may not copy, reproduce, distribute, publicly display, sell, resell, license, sublicense, or create derivative works from the Service or its content, except as these Terms expressly permit or as the Service's normal functionality allows.

Third-party services

The Service integrates third parties (e.g., Stripe for payments, Google for sign-in, embedded video/slides). Your use of those is subject to their terms; we are not responsible for them.

Disclaimers

THE SERVICE — AND ALL AI OUTPUT (§4(a)) — IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING ACCURACY OF AI-GENERATED GRADES OR FEEDBACK OR THAT USE WILL RESULT IN ANY INTERVIEW, EMPLOYMENT, OR OTHER OUTCOME.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALPHERI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/DATA. ALPHERI'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID ALPHERI FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Exceptions; non-waivable rights. Some jurisdictions do not allow the exclusion of certain warranties, the exclusion or limitation of incidental or consequential damages, or limitations on certain other rights. To the extent any such law applies to you, some or all of the disclaimers in §10, the limitations in this §11, and the indemnity in §12 may not apply to you. Nothing in these Terms limits or excludes any liability or right that cannot be limited or excluded under applicable law — including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence — and where liability cannot be excluded but may be limited, our liability is limited to the greatest extent permitted by law.

Indemnification

You will indemnify Alpheri against claims arising from your misuse of the Service or violation of these Terms or law, including any third-party claim arising from content you submit to or input into the Service (including your breach of §4(d)) — for example, a claim that a submission disclosed confidential, proprietary, or material non-public information. We will notify you of any claim for which we seek indemnification, and you agree to cooperate in the defense. We may, at our option, assume the exclusive defense and control of any such claim, in which case you agree to cooperate; you may not settle any claim in a way that imposes any obligation on Alpheri without our prior written consent.

Termination

Either party may terminate at any time; you may stop using the Service and cancel via the billing portal. We may suspend or terminate your account or access for breach of these Terms, suspected fraud or abuse, risk to the Service or others, non-payment, or as required by law. We may also close and delete an account that has remained inactive for 24 months, consistent with the Privacy Policy retention section (Privacy Policy §7).

Effect of termination. On termination or suspension, your right to access and use the Service — and any license granted to you — ends immediately, and any paid subscription stops in accordance with §6. We may delete your account and submitted content following termination; residual copies may persist for a limited period in routine backups and as described in the Privacy Policy (§7). Your obligation to pay any amounts already owed survives termination. Sections that by their nature survive — including any accrued payment obligation under §6, §4(d) (submission representations), §5 (educational purpose; not advice), §8 (intellectual property), §10 (disclaimers), §11 (limitation of liability), §12 (indemnification), §14 (dispute resolution), and this §13 — survive termination.

Dispute resolution — arbitration & class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION AND YOUR RIGHT TO A JURY TRIAL.

(a) Informal resolution first. Before starting an arbitration, you agree to first try to resolve the dispute informally by sending a written notice describing it to support@alpheri.com. You and Alpheri will attempt in good faith to resolve the dispute for 30 days after the notice is received. If it is not resolved in that time, either party may begin arbitration.

(b) Agreement to arbitrate. Except for the disputes described in (e) and (f), you and Alpheri agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Claim") will be resolved by binding individual arbitration rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

(c) Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. If AAA is unavailable, the parties will agree on, or a court will appoint, a substitute administrator. The arbitration may be conducted by telephone, video, or written submissions, or in person in the county of your residence if you request it. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. Payment of filing, administration, and arbitrator fees is governed by the AAA rules; where those rules or applicable law require Alpheri to bear such fees for a consumer, we will.

(d) Class-action waiver; individual basis only. You and Alpheri agree that each may bring Claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's Claims and may not preside over any form of a class or representative proceeding. You and Alpheri waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular Claim or a particular form of relief, that Claim or that request for relief (and only that one) will be severed and brought in a court of competent jurisdiction, while the remaining Claims proceed in arbitration.

(e) Public injunctive relief. To the extent applicable law (including California law) gives you a non-waivable right to seek public injunctive relief, that right is not waived: such a request may be brought and decided in court, and it is severed from, and stayed pending, the arbitration of all other Claims.

(f) Carve-outs. Either party may (i) bring an individual action in small-claims court for a Claim within that court's jurisdiction, and (ii) seek injunctive or other equitable relief in court to protect its intellectual property rights. Pursuing either does not waive this section as to any other Claim.

(g) 30-day opt-out. You may opt out of this Section 14 by emailing support@alpheri.com within 30 days of first accepting these Terms, stating your name, the email associated with your account, and that you opt out of arbitration. Opting out will not affect any other part of these Terms.

(h) Survival. This Section 14 survives termination of these Terms and your account.

Changes to these Terms

We may modify these Terms from time to time. We will post the updated Terms with a new effective date and notify you of material changes (in-app or by email); you are responsible for reviewing the current Terms. Material changes take effect at least 14 days after we notify you; other changes are effective when posted. For paid subscriptions, a change applies no earlier than the commencement of your next renewal term. If you object to the updated Terms, your exclusive remedy is to stop using the Service and cancel before the change takes effect (for paid plans, before your next renewal). Continued use after the effective date constitutes your acceptance of the updated Terms. For material changes to the arbitration agreement (§14), the limitation of liability (§11), or how we use your submitted answers or other personal data, we will seek your affirmative acceptance (for example, a prompt when you next sign in) before those changes apply to you.

General provisions

(a) Governing law & venue. These Terms, and any dispute relating to them, are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to §14 (Dispute resolution), the state and federal courts located in California have exclusive jurisdiction and venue over any dispute not subject to arbitration, and you consent to personal jurisdiction there.

(b) Assignment. You may not assign or transfer these Terms or your account, by operation of law or otherwise, without our prior written consent; any attempt to do so is void. We may assign these Terms, in whole or in part, without restriction — including to an affiliate or in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit the parties and their permitted successors and assigns.

(c) Entire agreement; precedence. These Terms, together with the Privacy Policy and any policies or order terms we reference, are the entire agreement between you and Alpheri regarding the Service and supersede all prior agreements on that subject. If there is a conflict, these Terms control over a referenced policy unless that policy expressly states otherwise.

(d) Severability. If any provision of these Terms is held unenforceable, that provision will be limited or modified to the minimum extent necessary, or severed, and the remaining provisions will remain in full force and effect.

(e) No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. A waiver is effective only if in writing and signed by us.

(f) Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, denial-of-service attacks, or failures of third-party providers or hosting facilities.

(g) Notices. We may give you notice by email to the address associated with your account, by posting within the Service, or by other reasonable means; such notice is effective when sent or posted. Legal notices to us must be sent to support@alpheri.com.

(h) No third-party beneficiaries. These Terms create no rights for any person or entity other than you and Alpheri and our respective successors and permitted assigns.

(i) Relationship of the parties. You and Alpheri are independent contractors; these Terms create no partnership, joint venture, agency, fiduciary, or employment relationship.

Contact

Alpheri, LLC — support@alpheri.com — alpheri.com